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The player from India had initiated a withdrawal of Rs which, although depicted as successful in the portal, hadn’t been received in her bank account. Despite having submitted proofs and a bank statement, the casino support had required an additional bank confirmation that the payment wasn’t received. The player’s bank had refused to provide the requested letter, offering only an official bank statement.
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The player found this delay unreasonable and was disappointed with the inefficient verification process. The complaint was ultimately rejected due to the player’s lack of response to further inquiries from us, preventing any further investigation or resolution. To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. MostBet Casino has an average customer support, judging by the results of our testing. A single training injury can transform a favourite into an underdog, and you will lose money because of something that didn’t even happen yet at the time of placing a bet.
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We attempted to mediate between the player and the casino, but the player failed to provide the necessary documents to verify his identity. Consequently, the complaint was rejected due to the player’s non-cooperation. The player from Italy had their Mostbet account frozen on June 1, 2024. The player indicated that they only engaged in sports betting and had redeemed a bonus of around €320. We were unable to assist as the issue pertained solely to sports betting, an area outside our expertise.
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Consequently, we were unable to investigate the issue further and had to reject the complaint. The player from Canada had repeatedly requested self-exclusion from the casino in November and December of 2023 via chat and email but had received no response. Consequently, the player’s account had remained active and he had lost an estimated amount of CAD 500. The casino had acknowledged their mistake and offered to refund the lost amount. After a delay, the casino had confirmed that the refund transaction was successfully completed.
